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Privacy Policy

Last Updated: 2026-08-19

Privacy at a Glance

  • What we collect: Identity details, payment info, and technical device data.
  • Why we collect it: To manage your account, process payouts, and prevent fraud.
  • Who sees it: Only our internal team and essential service partners.
  • How long we keep it: For the life of your account and as required by Malaysian law.
  • Deletion: Request data removal via our support channels.

1. Introduction and Scope

This Privacy Policy explains how dewa89 collects, uses, and protects the personal information of our users in Malaysia. By registering an account or using our services, you agree to the practices described in this policy.

This policy applies exclusively to the services provided by dewa89. It does not cover third-party websites, external payment portals, or other platforms you may visit after leaving our site.

2. Personal Information We Collect

To provide a secure and compliant gaming experience, we collect the following categories of data:

Account & Identity

Username, contact details, and basic profile information used to establish and manage your membership.

Verification Documents

Identification documents required to verify your age and identity, ensuring compliance with gaming regulations.

Payment Data

Financial details necessary for deposits and withdrawals, handled through secure partner payment providers.

Gaming Activity

Records of your bets, transactions, game preferences, and account history to personalize your experience.

Technical Data

IP addresses, browser type, device identifiers, and operating system data for security and optimization.

Communications

Records of your interactions with our support team via the channels available on this site.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from You: Information provided during registration, KYC verification, and support requests.
  • Automatically: Technical data collected via cookies and server logs when you access our platform.
  • Partner Providers: Data from our partner service providers, such as payment processors, to confirm transaction success.

4. Why We Use Data

Your data is processed for the following legitimate purposes:

  • Account Management: Creating, maintaining, and securing your user profile.
  • Financial Operations: Processing deposits and withdrawals efficiently.
  • Compliance: Verifying your age and identity to prevent underage gambling.
  • Security: Detecting and preventing fraud, money laundering, and multi-accounting.
  • Optimization: Personalizing the content and games displayed to you.
  • Legal Obligations: Fulfilling requirements applicable to gambling operators in Malaysia.
  • Marketing: Sending promotions and updates, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Payment processors, identity verification services, and technical infrastructure providers necessary for site operation.
  • Legal Authorities: When required to do so by law or to comply with a legal process from relevant authorities.

6. How We Protect Data

We implement robust security measures to safeguard your information:

  • Encryption: Data transmitted between your device and our servers is encrypted.
  • Access Control: Internal access to personal data is strictly restricted to authorized personnel.
  • Isolation: Payment data is isolated and processed through secure, dedicated channels.
  • Monitoring: Continuous monitoring of system logs to detect and respond to unauthorized access attempts.

7. Cookies and Tracking

We use cookies to enhance your browsing experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your residency and applicable laws, you have the following rights regarding your data:

Right to Access & Correction You may request a copy of your data or ask us to correct inaccurate information.
Right to Deletion & Portability You may request that we delete your data or provide it in a portable format.
Right to Object & Withdraw You can object to specific data processing or withdraw your consent for marketing at any time.

To exercise these rights, please contact our support team via the channels available on this site. Please note that even after account closure, certain data must be retained as required by gambling and anti-money laundering rules.

9. How Long We Retain Data

Personal data is retained for as long as your account remains active. Once an account is closed, we retain necessary information only for the duration required by applicable law in Malaysia to satisfy legal, tax, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be terminated immediately and any remaining funds will be handled according to our terms.

Parents or guardians who become aware of a minor's account should report it immediately via our Support page.

11. Cross-Border Transfers

Some of our technical and service providers operate outside of Malaysia. In such cases, your data may be transferred across borders. We ensure that appropriate safeguards are applied to maintain the security and confidentiality of your information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us via the official support channels provided on our Support page.